Watch your Reputation – Online and in the Polls

March 20, 2015

Our first Liverpool event of 2015 was held in the prestigious surroundings of the 60 Hope St Restaurant, where attendees enjoyed a light breakfast and were treated to two lively talks from our speakers, Richard Harrison of Reputation.com and Kevin Doran of Brown Shipley.

 

Richard Harrison - speaking at K-Club breakfast Liverpool Mar 15

 

Richard shared his expertise in marketing businesses to customers through his experience gained at PC World, webuyanycar.com and now at Reputation.com; an online feedback platform to manage and review customer experience.

In order to make the most of your customers feedback, his key messages were discussed using these 5 steps;

Listen to customers / Gather reviews  /  Engage with reviewers  /  Share the voice of your fans  /  Analyse, then understand and improve on the results.

All good advice from someone who has helped to turn around some big businesses!

 

 

Kevin Doran - speaking at K-Club breakfast Liverpool Mar 15

 

Next it was Brown Shipley’s Chief Investment Officer and economic expert Kevin Doran, who gave us his thoughts on the upcoming 2015 General Election.  Based on his analysis of polled data collated from numerous sources and considering the external influences on businesses and on the economy as a whole, the topic certainly generated some interesting discussions in the room!

 

 

 

 

Liverpool K-Club breakfast event – 17.3.15